大學英語四級閱讀單選題講解「推論題」

　　大學英語四級閱讀單選題【推論題】一

　　In recent years，Israeli consumers have grown more demanding as they've become wealthier and more worldly-wise. Foreign travel is a national passioni this summer alone,one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service，using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel, uNobody wakes up in the morning and says,‘Let’s be nicer，,” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition. ”

　　Privatizationfor the threat of it,is a motivation as well. Monopolies (壟斷者)that until recently have been free to take their customers for granted now fear what Michael Perry,a marketing professor， calls “the revengeful (報ft的)consumer”. When the government opened up competition with Bezaq, the phone company its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service?” The electric company whose monopoly may be short-lived* has suddenly stopped requiring users to wait half a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless ￡1 A1 Airlines, which is already at auction (拍賣)，has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan “You can feel the change in the air. ” For the first time?praise out numbers complaints on customer survey sheets.

　　6. It may be inferred from the passage that_.

　　A. customer service in Israel is now improving

　　B. wealthy Israeli customers are hard to please

　　C. the tourist industry has brought chain stores to Israel

　　D. Israeli customers prefer foreign products to domestic ones

　　7. In the author’s view,higher service standards are impossible in Israel__?

　　A. if customer complaints go unnoticed by the management

　　B. unless foreign companies are introduced in greater numbers

　　C. if there’s no competition among companies

　　D. without strict routine training of employees

　　8. If someone in Israel today needs a repairman in case of a power failure,--?

　　A. they can have it fixed in no time

　　B. it,s no longer necessary to make an appointment

　　C. the appointment takes only half a day to make

　　D. they only have to wait half an hour at most

　　9. The example of El AI Airlines shows that

　　A. revengeful customers are a threat to the monopoly of enterprises

　　B. an ad campaign a way out for enterprises ill financial fiffictilty

　　C. a good slogan has great potential for improving service

　　D. staff retraining inessential for better service

　　10. Why did Bezaq's international branch lose 40% m itflriarket share?

　　A. Because the rates it offered were not competitive enough.

　　B. Because customers were dissatisfied with its past service.

　　C. Because the service offered by its competitors was far better.

　　D. Because it no longer received any support from the government.

　　講解答案：

　　6.A由短文主題及第一段要點，尤其是第一段第三不難推出答案為A，而本埋中選項B、C、D干擾系數并不大，故本題雖推論題，但并不難。

　　7.C由短文主B及第一段最后一句及第二段內容，可推知業務水平需要“競爭”而消費者申訴是否得到重視A，是否有大量外國公司進入國內市場B，和是否對雇員進行嚴格的常規訓練D，相對而言不是作者要強調的要點。

　　8.D本題涉及對短文第二段第五句的理解，應用于實際，即答案D。

　　9.D本題涉及短文第二段最后關于EIAI航空公司的事例，本例說明的是員工再培訓對公司競爭力提高的重要性。

　　10.B根據題干，答案出處應在第二段第二至第四句，這一層次涉及的要點是“the revengeful consumer”。

　　大學英語四級閱讀單選題【推論題】二

　　New technology links the world as never before. Our planet has shrunk. It’s now a “global village” where countries are only seconds away by fax or phone or satellite link. And，of course，our ability to benefit from this high-tech communications equipment is greatly enhanced by foreign language skills.

　　Deeply involved with this new technology is a breed of modern business people who have a growing respect for the economic value of doing business abroad. In modern markets，success overseas often helps support domestic business efforts.

　　Overseas assignments are becoming increasingly important to advancement within executive ranks. The executive stationed in another country no longer need fear being “out of sight and out of mind，” He or she can be sure that the overseas effort is central to the company’s plan for success，and that promotions often follow or accompany an assignment abroad. If an employee can succeed in a difficult assignment overseas，superiors will have greater confidence in his or her ability to cope back in the United States where cross-cultural considerations and foreign language issues are becoming more and more prevalent (普遍的).

　　Thanks to a variety of relatively inexpensive communications devices with business applications， even small businesses in the United States are able to get into international markets.

　　English is still the international language of business. But there is an ever growing need for people who can speak another language. A second language isn’t generally required to get a job in business,but having language skills gives a candidate the edge when other qualifications appear to be equal.

　　The employee posted abroad who speaks the country’s principal language has an opportunity to fast-forward certain negotiations，and can have the cultural insight to know when it is better to move more slowly. The employee at the home office who can communicate well with foreign clients over the telephone or by fax machine is an obvious asset to the firm.

　　1. What is the author’s attitude toward high-tech communications equipment?

　　A. Critical. B. Prejudiced.

　　C. Indifferent. D. Positive.

　　2. With the increased use of high-tech communications equipment，business people____.

　　A. have to get familiar with modern technology

　　B. are gaining more economic benefits from domestic operations

　　C. are attaching more importance to their overseas business

　　D. are eager to work overseas

　　3. In this passage,“out of sight and out of mind” (Lines 3,Para. 3) probably means_.

　　A. being unable to think properly for lack of insight

　　B. being totally out of touch with business at home

　　C. missing opportunities for promotion when abroad

　　D. leaving all care and worry behind

　　4 According to the passage，what is an important consideration of international corporations in employing people today?

　　A. Connections with businesses overseas.

　　B. Ability to speak the client’s language.

　　C. Technical know-how.

　　D. Business experience.

　　5. The advantage of employees having foreign language skills is that they can_

　　A. better control the whole negotiation process

　　B. easily find new approaches to meet market needs

　　C. fast-forward their proposals to headquarters

　　D. easily make friends with business people abroad

　　講解答案：

　　1.D 從第一段第一句及第三句中benefit，enhanced，第四段thanks to，inexpensive等褒文詞語的使用，作者對高科技通訊設備的積極態度顯而易見。

　　2.C 由題干中關鍵詞high-techcommunical，Uon-equipment和business people可知本題答案指向短文第2段，這一段的中心內容是海外業務發展的經濟價值及對國內業務的促進作用。

　　3.C 引述的短語內容在第三段，該短語本意是“眼不見，心不想”，但在這一特殊的上下文，由于現代高科技通訊設備，派駐海外的管理人員不會因國內公司老板看不到自己而想不到提拔自己。

　　4.B結合短文主題，特別是第6段有要點，推知跨國公司在起用人員時，一個重要的考慮應當是除英語以外能否說公司所在國的語言。

　　5.A本題答案涉及短文第六段要點歸納：an opportunity to fast-forward certain negotiations，have the cultural insight to know when it ia better to move more slowly，故選A。

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