投訴商務英語寫作

　　引導語：為了幫助大家了解商務英語投訴信的寫作，以下是百分網小編為大家整理的投訴商務英語寫作，歡迎閱讀!

　　1. 投訴郵件根據事態的嚴重程度可以分為三大類：make a mild complaint，make a point，make a strong point (make a warning)。

　　2. 當第一次、第二次投訴時，可以分兩步走：

　　1)描述事實本身

　　2)提出解決問題的方案

　　但是第一次投訴和第二次投訴的措辭應是有差異的。

　　3. 當第三次投訴時，可以分四步走：

　　1)描述事實本身

　　2)強調不滿

　　3)要求對方立即采取行動

　　4)(必要時)給出警告

　　范文一(投訴)：

　　Dear Sir:

　　I'm writing in connection with my booking with you for an adventure holiday to Peru.

　　On the 19th of May, I sent you a check for $390 as a deposit. Unfortunately, I have not yet received a receipt for this. I would be grateful if you could send me this as soon as possible.

　　I look forward to hearing from you.

　　Yours,

　　Margareta Lindell

　　范文二(回函)：

　　Apologizing for the Complaint

　　Dear Mr. Geoff Pullar

　　Thank you for your letter of 21 October. We regret very much to learn that the Men’s Golf Woolen Stockings you kindly ordered were omitted from the shipment and that Women’s lisle Stockings were sent to you instead. Your complaint was immediately sent to our Customer Relations representative for investigation.

　　On going into the matter, we found that a mistake was indeed made by us. The slip-up occurred in our new automated inventory control system which is causing some problems during the data entry stage. Your order number was unfortunately confused with another one (BT-718). We sincerely regret that it caused you so much trouble, especially because the goods were intended for your special sale.

　　We have arranged for the right goods to be dispatched to you at once. Relative documents will be mailed as soon as they are ready.

　　We have already faxed to inform you of this, and we enclose a copy of the fax.

　　The women’s stockings you kindly returned reach us today. Your account will be credited with the invoiced value of the lisle stockings and returning charges. One credit note is enclosed.

　　We apologize again for this mistake and inconvenience caused to you.

　　Yours sincerely

　　Edward

【投訴商務英語寫作】相關文章：

商務英語寫作08-13

商務英語的寫作技巧10-06

商務英語寫作范文模板08-27

商務英語寫作范文：文件報告05-18

商務英語寫作必備關鍵句10-24

商務英語郵件寫作指導方法09-26

商務英語寫作萬能句型09-29

BEC商務英語寫作解析：段落的特點10-20

商務英語寫作感謝信模板07-14

商務英語訂單寫作需注意什么05-26