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2024年劍橋商務(wù)英語(yǔ)考前模擬試題帶答案
在學(xué)習(xí)、工作生活中，我們都不可避免地要接觸到試題，試題是命題者按照一定的考核目的編寫(xiě)出來(lái)的。那么問(wèn)題來(lái)了，一份好的試題是什么樣的呢？下面是小編整理的2024年劍橋商務(wù)英語(yǔ)考前模擬試題帶答案，歡迎閱讀，希望大家能夠喜歡。
劍橋商務(wù)英語(yǔ)考前模擬試題帶答案1
Read the following extract from a book on management and the questions on the opposite page .
For each question 15– 20,mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.
In the last few years, managers throughout industry have seen more changes than many of them could have expected to see in their entire working lives having to communicate information which often leads to feelings of insecurity has become a key activity. From being regarded as relatively unimportant in many companies , management employee communication has become a central corporate need.
Concordia International provides a good example of a company that has adjusted well to the changing needs for communication . since 1995 , Concordia has been turned inside-out and upside-down, to ensure that it is a marketing –led, customer-responsive business, one that looks outwards at customers and competitors, rather than inwards at its own processes and the way things were done in the past. In the last eight years, Concordia has reduced its workforce by more than 80.000 people - or 35% -on a voluntary basis, with further downsizing anticipated.
From being an engineering company, Concordia is now remaking itself as a service company. The role of employee communication in such a context is to build people’s self-confidence, to persuade them that, although it is inevitable that the changes will go ahead, they also bring with them new opportunities for employees. However, this is not an easy task. People tend to be skeptical of these claims and to feel that they are losing touch with the company they have worked for over many years. This is understandable, since many of the old certainties are being swept away , including the core activities of the company they work for. Above all , they have had to face up to the fact that they no longer have a job for life.
Research indicates that people respond to this predicament in a variety of ways. The bulk of employees fall into two main categories in terms of their response to the new situation: on the one hand there are the “ pragmatists” and on the other “ the highly anxious” the former see their job as a means to an end and have a relatively short-term perspective, with strong loyalty to their local term , rather than the company as a whole . the second category, usually the majority, may respond to threatened changes with a feeling of having been let down, and even feel anger at the company for what they see as changing the terms of their employment.
The employee communication process needs to be capable of accurately directing its messages at a variety of employee groups and departments within the workforce . this is why middle managers and line managers are so key to communication. They are the people who know about the full rage of concerns among the workforce. The problem in the past was that this crucial area was often the responsibility of a separate, relatively isolated unit. Concordia puts responsibility for communication firmly on line managers. All their research points to the same conclusion: people prefer to get their information face-to-face from their line managers. That is the key relationship and where arguments and hearts and minds –are lost.
The general rule in company communication is to tell employees as much as you can as soon as you can. If you can’t provide details, then at least put the news in context and commit yourself to providing greater detail when it becomes available another rule of company communication is that there must be a fit between what the company is telling its employees and what it is telling its shareholders.
15: in the last eight years, Concordia has
A made over 80.000 employees reduncdant
B completed a period of downsizing
C reduced its workforce of 80.000 by 35%
D given 35% of departing employees voluntary redundancy
16 from Concordia’s point of view, the role of communication is to
A win employee support before going ahead with the changes
B change the company’s core activities.
C emphasise the positive aspects of the changes
D explain the need for the changes
17 what does research show about most employees’ response to
change?
A they expect it to have a bad effect on the company
B they feel completely powerless
C they become less loyal
D they fell they have been treated unfairly
18 Concordia’s communication process mainly relies on
A printed communication
B departmental heads
C personal communication
D a separate, specialized unit
19 According to the writer, what is the guiding ;principle about giving information within an organization?
A Never make promises about future developments
B Give people an overall view at the earliest possible stage
C always include plenty of hard information
D Hold back until all the details can be provided
20 which of the following would be the most suitable title for the article?
A employee attitudes to company communication
B making company communication more effective
C Researching company commmucation
D Making employees feel less powerless
參考答案：
15 A 16-20 C D C B B
劍橋商務(wù)英語(yǔ)考前模擬試題帶答案2
Ⅰ 詞匯測(cè)試題：(2題，每題10分，共20分)
1. 該組有10個(gè)商務(wù)英語(yǔ)英文詞或詞組，下面均有英文詞或詞組來(lái)進(jìn)行解釋。請(qǐng)將正確的選項(xiàng)標(biāo)出，要求英英轉(zhuǎn)換意義準(zhǔn)確，符合商務(wù)英語(yǔ)規(guī)范。(10分)
(1) promote
A. to encourage the popularity, sale or development
B. to change or vary C. to judge in an argument
D. to speak or write to someone
(2) to address
A. to speak or write to someone, or to direct information at someone.
B. to offer, supply C. to stipulate
D. to come up with ideas
(3) to indemnify
A. to pay for the damage B. to state something officially
C. to suggest an idea D. to use something instead of another
(4) to cancel an order
A. to confirm an order B. to deliver a letter
C. to recommend a candidate D. to make void or of no effect
(5) ceiling
A. upper limit B. cancellation
C. bottom D. the lowest point
(6) tide over
A. to help sb. during a period of difficulty
B. to spend a lot of time doing
C. to tie to sth. D. to try one’s best
(7) carry out
A. to take away B. to perform or complete
C. to give or offer something D. to suggest an idea
(8) to complicate
A. to finish something B. to be dissatisfied with something
C. to make something more difficult to deal with
D. to compare with something
(9) to put on an event
A. to come up with ideas B. to come on for sth.
C. to arrange for sth D. to work on managerial skills
(10) emergency
A. sth. dangerous or serious which happens suddenly
B. stipulation C. sales promotion
D. an act of breaking a law, promise or agreement
2. 該組有10個(gè)商務(wù)英語(yǔ)英文詞或詞組，下面均有漢語(yǔ)詞或詞組來(lái)進(jìn)行解釋?zhuān)?qǐng)將正確項(xiàng)選出，要求英漢轉(zhuǎn)換意義準(zhǔn)確，符合商務(wù)英語(yǔ)規(guī)范。 (10分)
(1) a line of credit
A. 信用額度 B. 在信用基礎(chǔ)上
C. 信用公司 D. 信用等級(jí)
(2) to comply with (regulations)
A. 制定規(guī)則 B. 修改規(guī)則
C. 否定規(guī)則 D. 遵循規(guī)則
(3) premium
A. 最低費(fèi)用 B. 罰單
C. 保險(xiǎn)費(fèi) D. 賠償
(4) to go into liquidation
A.去償付債務(wù) B. 去調(diào)查行情
C. 去企業(yè)評(píng)估 D. 去進(jìn)行售后服務(wù)
(5) Preference Stock
A. 優(yōu)惠股 B. 普通股
C. 績(jī)優(yōu)股 D. 優(yōu)先股
(6) financial scene
A. 商業(yè)場(chǎng)景 B. 金融場(chǎng)面
C. 金融業(yè) D. 資金融通
(7) unprecedented
A. 前所未有的 B. 不可預(yù)見(jiàn)的
C. 難以想象的 D. 空前絕后的
(8) open-package inspection
A. 裸裝貨 B. 開(kāi)箱檢驗(yàn)
C. 未包裝前檢驗(yàn) D. 安裝，裝配
(9) underwrite
A 出售 B 策劃
C 認(rèn)購(gòu) D 營(yíng)銷(xiāo)
(10) trustee
A. 受托人 B. 委托人
C. 違約方 D. 認(rèn)購(gòu)人
II.語(yǔ)境意義，完形填空題 (2題，共30分)
本組考題共有15個(gè)空，每空下有多項(xiàng)意義近似的英語(yǔ)選項(xiàng)，從中擇一準(zhǔn)確選項(xiàng)填入空內(nèi)。
要求：A 詞語(yǔ)的特定環(huán)境所產(chǎn)生的意義。
B 詞語(yǔ)的情態(tài)色彩意義。
C 詞語(yǔ)的語(yǔ)法意義
D 句子與超句群在特定的集約形式中的意義。
E 語(yǔ)篇的主題意義
1.完形填空題(10空，每空1.5分)
Claim Damages
In most cases, bona fide party to an international sales contract will do his best to _ 1__ his duties either as a seller or a buyer, after the conclusion of the contract. However, it is not rare that either party to a contract may fail to perform his duties, or his performance is _ _2___ with the terms provided on the contract. In case one party __3___ the contract, he may cause damage or loss to the other, who is entitled to take __4___ measures according to the contract and the law.
Most international sales contracts contain a claim clause in which the principles, time and applicable law of remedy are provided.
To claim damages is a major remedy for breach of contract.
According to the Convention, the buyer still maintains the right to claim damages even if he has resorted to other remedial measures. But how much should the damages be?
The principles for determining the sum of damages are __5___ in different laws. The Convention provides that damages for breach of contract consist of a sum __6__ to the loss, including loss of profit suffered by the injured party as a consequence of the breach, including loss of profit suffered by the injured party as a consequence of the breach, and the damages may not exceed the loss which the party in breach, and the damages may not exceed the loss which the party in breach foresaw or ought to have foreseen at the time of the conclusion of the contract, in the __7__ of the facts and matters of which he then knew or ought to have known. The basic principle for damages claim is that the damages paid will enable the economic state of the injured party to be recovered to that extent where the contract would have been performed.
In case of non-delivery, the buyer may declare the contract avoided. In a reasonable manner and within a reasonable time, the buyer may claim damages.
Two points are __8__ of special attention: first, according to the Convention and laws of many states, the buyer must take reasonable measures to __9__ further loss. If he does not do so, which causes further losses, he is not __10__ to claim damages for the further loss which could have been prevented; secondly, when the buyer claims damages, he does not have to prove whether the conduct of the seller contains any fault. If he can show evidences that the seller does not perform the obligations under the contract, which cause damages to him, the buyer may exercise the right to claim damages.
1. A. do B. make C. perform D. determine
2. A. inconsistent B. line C. comply D. term
3. A. abides B. breaches C. does D. works
4. A. potential B. useless C. advanced D. remedial
5. A. same B. differ C. varied D. similar
6. A. total B. quota C. equal D. offer
7. A. right B. wake C. light D. dependence
8. A. worthless B. worthy C. spending D. cost
9. A. prevent B. incur C. induce D. attract
10. A. right B. encouraged C. refuse D. entitled
2.語(yǔ)境意義題：
文中有五處缺少內(nèi)容，請(qǐng)從文后的選項(xiàng)中選出合適的選項(xiàng)，填回到原文中相應(yīng)的位置 (5空，每空3分)
Simulations of air, soil and water contamination on computer are increasingly being hailed as cheap and efficient ways of studying the environment. And as recent findings regarding the Chesapeake Bay indicate, computers can demonstrate complex interactions that simply cannot be determined using other methods.
Computer modeling has revealed that approximately 25 percent of the nitrogen in the Chesapeake comes from air pollution wafting in from as far away as western Pennsylvania, Ohio and Kentucky. (1) _______________
To arrive at this conclusion, Robin Dennis of the Environmental Protection Agency and his colleagues digitally recreated the atmosphere above the eastern U.S. and combined this information with another model that examined how water flows into the Chesapeake. In particular, the group simulated how air moves across the country and how nitrogen pollution reacts with other airborne compounds and then drops to the ground directly or in rain.
Conventional wisdom has generally held that nitrogen pollution falls out fairly ~ quickly. Thus, simple models had suggested that air pollution from local sources probably contributed to the bays condition. (2) ______________
Although water testing helps to monitor the state of the bay, models demonstrate how the pollution gets there. Despite several years of regulations on waterborne pollution, nitrogen levels have not decreased as much as expected. (3) _______________
Much of the Chesapeake modeling was carried out at the EPA s three-year-old National Environmental Supercomputing Center, which currently provides computer time for about 40 different projects on topics such as urban air pollution or the effects of landfills. Instead of having to sample a huge region to determine where a toxic compound might end up if released by a factory, researchers using computers need only am few samples to establish original conditions. (4) _______________
Such techniques can often save a great deal of money. In the early 1980s, researchers assessing the feasibility of a field experiment to study acid rain in the eastern U.S. -- a project similar in scale to one that might test the findings from the Chesapeake model put the price tag at $ 500 million. In contrast, Dennis estimates that the project to model the air pollution affecting the bay has cost around $ 500 000.
Yet for all their power, models cannot include every aspect of a natural system. (5) _______________ For instance, predictions about global warming have been controversial, because, as critics point out, various models, each with district assumptions, can give vastly different results. Having absolute faith in a simulation of an environmental problem can be tough, even for computer experts. Stephen E. Cabaniss of Kent University emphasize that for now, old-fashioned laboratory experiments as well as actual sampling of water, soil and air are still vital pieces of information needed to validate computer data to or nudge models in the right direction.
A And although experiments also cannot evaluate every detail, models in particular trigger complaints about accuracy.
B If people will not believe a computer model that forecasts a rise in global temperature over the next century, it is unclear whether they will accept a computers assessment of what is safe to put in drinking water.
C Then, intricate computer programs, which consider details down to the movement of atoms, fill in aspects such as how a compound will degrade in the environment, whether any secondary products will be toxic, how the chemicals might percolate down to the water table or how they might accumulate in wildlife. In some cases, the toxic compound being studied may not have been produced yet.
D. Dennis asserts that although controls on water pollution must not be abandoned, attempts to lower nitrogen levels in the bay may not be fully successful unless air pollution is also reduced.
E But the more extensive model revealed that such pollution presents a much larger problem: 25 percent of nitrogen pollution is still being carried aloft 500 miles from its source.
F Don t put away those lab coats yet.
G This finding alters the current perception that the bay s greatest problems stem from more local waterborne pollution, such as sewage and runoff from agriculture.
III.形式主義類(lèi)題(5句，每句4分，共20分)
該題型旨在考核學(xué)生兩種語(yǔ)言對(duì)應(yīng)能力，五個(gè)漢語(yǔ)單句需譯成英語(yǔ)，要求體現(xiàn)原語(yǔ)形式意義。
1. 發(fā)達(dá)成員有責(zé)任幫助發(fā)展中成員盡快走出困境。這樣也有助于發(fā)達(dá)成員實(shí)現(xiàn)持續(xù)發(fā)展。
2. 新的世紀(jì)充滿(mǎn)著機(jī)遇和挑戰(zhàn)，讓我們共同合作，迎接挑戰(zhàn)，使多邊貿(mào)易體制得到鞏固和加強(qiáng)，為世界經(jīng)濟(jì)貿(mào)易的穩(wěn)定和發(fā)展不斷做出貢獻(xiàn)。
3. 謝謝你方3月10日來(lái)函。從信中我們獲悉你方希望得到我方梅林牌罐頭食品的報(bào)盤(pán)。
4. 在大多數(shù)情況下，目的一致(盈利)而方式各異的交易的雙方最終都要經(jīng)過(guò)談判來(lái)做成生意。
5. 我們無(wú)意催促你方作出決定，但是由于該商品需求量大，為了你方的利益我們建議你方接受我們的報(bào)盤(pán)。
IV. 風(fēng)格意義類(lèi)試題(共30分)
將下面段落譯成適應(yīng)原文風(fēng)格的漢語(yǔ)表達(dá)，要求不僅譯文忠實(shí)于原文，流暢無(wú)誤，而且在篇章詞語(yǔ)風(fēng)格上，能與原文相適應(yīng)。
Under some systems of law, trade terms have, at least traditionally, been used only to determine the division of costs between the parties. However, in present international custom the main purpose of trade terms is to determine at what points the seller could be said to have been delivered to the buyer.
Uncertainty about these obligations could be very harmful for the contracting parties. Lack of precision would almost inevitably lead to disputes, including litigation, and to a considerable increase in "overhead" expenditures in everyday operations.
Moreover, the parties in different countries would be very unwilling to subject themselves to the laws and practices of the other. They would probably feel secure using the laws of their own country but would find it difficult to assess the consequences of rules of interpretations used in a foreign country.
In order to be truly useful, trade terms should have universal application and should make explicit the obligations of both parties. This is the aim of Incoterms.
答案
Ⅰ.詞匯測(cè)試題(共20%)
1.(1-5)AAADA (6-10)ABCCA
2.(1-5)ADCAD (6-10)CABCA
II.語(yǔ)境意義，完形填空題(共30%)
完形填空題 (15%)
(1-5) CABDC (6-10) CCBAD
語(yǔ)境意義題： (15%)
(1-5) GEDCA
III.形式主義類(lèi)題(5句，共20%)
1. Developed members have the obligation to help lift developing members out of the current difficulties at an early date, which will in turn facilitate their own sustainable development.
2. The new century is full of opportunities and challenges. Let us work together to meet these challenges, and to consolidate and strengthen the multilateral trading system and to make continued contributions to the stability and development of world economy and trade.
3. Thank you for your letter of March 10, from which we have learned that you hope to receive our offer for “Meilin” Brand canned goods.
4. For the most part, negotiation comes down to the interaction between two sides with a common goal but divergent methods.
5. It is not our intention to rush you into a decision, but as this article is in great demand, we would advise you to avail yourselves of our offer in your own interest.
IV. 風(fēng)格意義類(lèi)試題(共30%)
在某些法律制度下，貿(mào)易條款只是用來(lái)確定如何劃分雙方的費(fèi)用，至少?gòu)膫鹘y(tǒng)上來(lái)講一直如此。不過(guò)，在當(dāng)前的國(guó)際慣例中，貿(mào)易條款的主要目的是確定賣(mài)方在哪些方面已經(jīng)履行了他的義務(wù)，因而從法律意義上來(lái)說(shuō)，貨物已經(jīng)交付了買(mǎi)方。
這些義務(wù)若不明確，會(huì)對(duì)契約雙方十分有害。缺乏準(zhǔn)確性就幾乎不可避免地會(huì)導(dǎo)致糾紛，包括訴訟，并且會(huì)使日常業(yè)務(wù)的“經(jīng)營(yíng)性”開(kāi)支大量增加。
此外，處在不同國(guó)家的買(mǎi)賣(mài)雙方很不愿意受對(duì)方國(guó)家種種法律和習(xí)慣的制約。他們對(duì)使用本國(guó)的法律可能會(huì)感到放心，然而，他們對(duì)外國(guó)使用其規(guī)則與解釋得出的后果就難以估計(jì)了。
要想使貿(mào)易條款真正發(fā)揮作用，條款應(yīng)具有普遍的適用性，并應(yīng)使雙方的義務(wù)明確。這就是制定“國(guó)際貿(mào)易條款”的目的。
劍橋商務(wù)英語(yǔ)考前模擬試題帶答案3
1. In the meantime, please keep us posted of ____ at your end.
A.developing
B.development
C.being developed
D.develop
答案：B
2. The shakehands is firm in the following country ,expect___.
A.America B.Germany C.Indonesia D.Russia
Answer: C
3. After entering the Arabian house, you shake hands with _____ person first, usually but not invariably the host.
A.the more senior
B.the most senior
C.the more junior
D.the most junior
答案：B
4. In___, people are famous for their black-slapping,death-grip handshake upon greeting and leaving.
A. Brazil
B.Germany
C.Italy
D.America
ANSWER: D
5. which statement will be considered to be rude in the Dutchs mind?____
A.Shake hands with women.
B.Shake hands again when leaving.
C.Shake hands and say their last name, not "Hello".
D. Not to identify yourself.
ANSWER: D
6. ____are famous for their back-slapping, death-grip handshake. They are also like to maintain eye contact during handshake.
A. Chinese B. Americans C. Belgians D. Japanese
答案：B
7. In ____, handshake are common for both sexes, and may include grasping the arm with the other hand.
A. Italy B.America C. Japan D. Germany
答案：A
8. When greeting ____, you should never greet a woman with a kiss and never offer your hand to a woman first.
A. an American woman
B. a Japanese woman
C. a Chinese woman
D. an Islamic woman
答案：D
9. In ____, shaking hand is normal when being introduced, and its also normal for two men kissing when they meet.
A. South Africa B. America C. Argentina D Gremany
答案：C
10. The firm handshake with eye contact and smiling is an important first gesture of communication for any person ,male or female ,______ to make an impression.
A to desire B desiring C desired D be desired
答案：B
11. The seller may cancel the contract and reserve the right to claim _________buyer’s breach of contract.
A. in case about B. in case C. in event of D. in event
ANSWER:C
12. In reply, we are making you the following offer: 10,000 pieces of T-shirt _________US$ 5 per piece, CFR 2% Copenhagen.
13. A. about B. to C. at D. in
ANSWER: C
14. We shall appreciate it if you will see to it that amendment is cabled _________ delay.
A. in B. out of C. within D. without
ANSWER: D
15. We offer these goods subject _________ their being unsold on receipt of your order.
A. in B. with C. on D. to
ANSWER: D
16. _________ the above, we would suggest that you accept our original offer without any delay.
A. Because B. As C. In case of D. In view of
ANSWER: D
17. We hope you will quote us competitive _________ Liverpool _________ Printed Shirting.
A. of CIF , for B. CIF ,for C. of CIF , on D. of CIF ,on
ANSWER: B
18. We are pleased to inform you that the item you requested can be supplied _________.
A. from stock B. in stock C. out of stock D. of stock
ANSWER: A
19. Shipment is to be made _________ 3 months on receipt of the relative L/C.
A. in B. by C. during D. within
ANSWER: D
20. If you could make a reduction _________ 5% in quotation, please let us know.
A. to B. by C. of D. at
ANSWER: C
21. Much to our regret, we are unable to _________ the price to your level.
22. A. change B. reduce C. decline D. lower
ANSWER: B
23. It is _________ that the matter should still be hanging unsettled.
24. A. regretful B. with regret C. regretted D. regrettable
ANSWER: D
25. We think it advisable for you to make a _________ if you wish to remain competitive.
A. reducing in price B. price reduction
C. cutting price D. price cutting
ANSWER: B
26. We will place an order without delay if you would reduce your price _________ 5% _________ your cotton shoes.
A. of/to B. of/to C. by/in D. by/at
ANSWER: C
27. You may be aware that some Indian dealers are lowering their prices. No doubt there is _________ competition in the market.
28. A. high B. sharp C. keen D. large
ANSWER: C
29. What we can do best is to _________ you half way.
A. reduce B. come C. meet D. bring
ANSWER: C
30. Information indicates that some parcels of similar quality from other sources are being sold _________ a level about 8% lower than yours.
31. A. at B. of C. by D. with
ANSWER: A
32. If you could see any chance to reduce the price to our _________ , there is a possibility to conclude the business.
33. A. approval B. level C. request D. market
ANSWER: B
34. Information _________ that the market is declining, so we recommend your acceptance.
A. indicates B. demands C. makes D. brings
ANSWER: A
35. when greeting an ____famale,you should never greet a woman with a kiss and never offer your hand to a woman first.
A American
B Islamic
C French
D German
36. 答案：B
37. In ______,the use of first names is restricted to close friends and colleagues who have known each other for a long period of time.
A China
B Austria
C Japan
D Finland
答案：B
38. _____ do not hesitate to greet people they know with an embrace.
A Chineses
B Italians
C Japanises
D Finland
答案：B
39. In ______.firm handshakes are the norm as part of a formal introduction but may not be expected at subsequent metting or on social occasions.
A Germany
B Italy
C Britain
D Japan
答案：C
40. In the international business, count-offers can be divided into ____ kinds.
A 3
B 4
C 2
D 5
答案：C
41. In ____ , handshakes are common for both sexes, and may include grasping the arm with the other hand.
A. America
B. Germany
C. Italy
D. Dutch
Answer: C Italy
42. When meeting Austrians for the first time, it is expected that _________.
A. you only shake hands.
B. you only introduce youself with your family name.
C.you shake hands and introduce youself with your family name.
D. you shake hands and introduce youself with your full name.
Answer D
43. americans take direct eye contact as a sign of honesty and sincerity, although it _______.
A. should not be too intense
B. is seldom kept
C. is the way show their interest
D. may be seen as intrusive
answer:A
44. When ordering products,you should provide clear and correct shipping instructions,which one you should not specify?
A. the method of shipment;
B. the desired delivery date;
C. the delivery address;
D. the price of products;
answer：D
45. Eye contact is ____ kept during British conversations,because people believe eye contact is a mark of rudeness.
A. never B. seldom C. always D. sometimes
answer: B
46. Japan in past were asked to focus on _____ in order to avoid eye contact.
A. a speakers neck;
B. a speakers eyes;
C. a speakers arm;
D. a speakers nose;
answer: A
47. In Canada,direct eye contacting is acceptable when you want to convey ___and ___.
A. interest ; excitement.
B. sincerity; excitement.
C. interest ; sincerity.
D. excitement;happiness.
answer: C
48. When all or part of an order cannot be processed because the merchandise is temporarily out of stock or has been discontinued, which of the followings should not be done?
A. Express appreciation for the order and identify it by the customers order number or by date if the order is unnumbered.
B. Express regret that either all or some identified items cannot be shipped and state the reason.
C. Give a guarantee to the customer that the items will be shipped in time.
D. If one or more items have been discontinued, suggest an alternative for the customer.
Answer: C
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